Refund Policy
Our Return and Refund Policy was last updated 17 August 2023
Thank you for shopping at fix24.in.
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to FIX 24
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“Website” refers to fix24.in, accessible from https://fix24.in
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Order Cancellation
Once ordered, the order can not be cancelled at any stage. Also, if the order is not fulfillable due to any reason then the order placed by the customer will be cancelled and the amount used to pay for the order will be directly refunded to the Fix24 ewallet account of the customer. This amount can anytime be used to make new order at the website or can be transferred back to the original source of the payments with an email request to us.
By sending us an email: info@fix24.in
Items Damaged in Transit
If items were visibly damaged on transit, we kindly ask you to not accept the parcel. And if you already accepted the parcel then please do contacting us within 7 working days, as well as providing us with the proof as following:
- Photos of the front and back sides of the packaging box
- Photo, video, screenshot of the defective item
- Photo, video, screenshot of the defect or defective area
- Our sales manager will communicate with you for further information.
Terms & Conditions for Mobile LCD / Combo / Touch Glass
Covered in Warranty :
10-Days Mobile Display / Combo Replacement Warranty For Manufacturing Defects Only.
Not Covered in Warranty :
We are not responsible for damage due to misuse / mishandling / physical damage
No Warranty For Mobile Display If ;
- Broken Glass / Touch
- Broken LCD
- Fold / Punch in Flex
- LCD / Touch Connector Broken
- Lining in Display
- Damage in Backlight
- Any Black Spot in Display
- Attached to Device using glue etc.
Conditions for Replacemnet
In order for the Goods to be eligible for a replacement, please make sure that:
The goods were purchased in the last 10 days
The goods are in the original packaging and not used.
The following goods cannot be returned:
The supply of goods is made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of repalcemnt is over i.e after 10 days of purchase the goods .
The supply of goods that are not suitable for return due to attached and/or used and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably fitted with other items.
We reserve the right to refuse returns of any items that does not meet the above return conditions at our sole discretion.
Replacing Eligible Goods
You are responsible for the cost and risk of returning the goods for replacement to Us. You should send the goods to the following address:
1F, Shazia Complex, Sahida Market Lane, S S Road, Lakhtokia, Guwahati, Assam 781001
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a replacement without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: info@fix24.in +91-7575950003